SHOPPING GUIDE

HOW TO ORDER How to Order

1. Choose products Select the quantity on the product page and click "Add to cart". Out-of-stock items with a scheduled arrival can be ordered with "Pre-order".
2. Check your cart Review your order with "Cart" at the top right. You can also change quantities (+/-) or remove items here. To continue shopping, go back to product pages and add more.
3. Proceed to checkout Click "Proceed to checkout" and enter your shipping address and payment method. Members can log in to skip entering their address.
4. Confirm your order to complete it Review the details and place your order. Your order is complete when the confirmation screen appears.
5. Order confirmation email An order confirmation email is automatically sent to your registered email address. If you don't receive it, click here.

If you choose "Bank transfer" as your payment method, your order is confirmed once we have verified your payment.

ACCOUNT Account Registration & My Page

Membership registration is free (no annual, registration or renewal fees of any kind). Once registered, you won't need to enter your address next time, and you can check your order history on My Page. Your registered email address becomes your login ID.

• Changing your details: You can view and change your address, phone number and more on My Page. If you register multiple shipping addresses, you can choose one when ordering.
• If you forget your password: Reset it from "Forgot your password?" on the login screen. If you forget your email address, please contact us.
• Newsletter: You can unsubscribe via the link in the email or on My Page.
• Closing your account: Please contact us via the contact form. Orders placed before closing your account will still be shipped.

*Ordering at wholesale prices requires dealer registration (About Wholesale).

DELIVERY Delivery

Delivery times

Orders are delivered by our designated carrier [Sagawa Express]. In-stock items ordered by 15:00 on a business day ship the same day (delivery as soon as the next day).

• We do not ship on Saturdays, Sundays or special holidays.
• Orders placed on holidays ship on the next business day (arriving as soon as the day after that).
• If you order after 15:00 and request next-day delivery, it will not arrive the next day.
• Orders placed after 15:00 on the day before our holidays will be delivered Tuesday at the earliest.

Changes and cancellations cannot be accepted after 15:00 on the shipping day.

Delivery date and time

You can choose a date and time slot on the checkout screen. Time slots: "Morning (8-12) / 12-14 / 14-16 / 16-18 / 18-20 / 19-21". Depending on traffic and stock, we may not be able to deliver in your chosen slot.

Delivery delays and sold-out items

Our stock is shared between online and in-store sales. If delivery is delayed or an item sells out after you order, we will contact you by email.

We do not guarantee delivery times. Items normally arrive in about 1-2 days, but may be significantly delayed due to shipping conditions. We make every effort to ship as quickly as possible but cannot promise an arrival date or time. Please note in advance that we offer no compensation of any kind for shipping delays.

SHIPPING FEE Shipping & Fees

*All amounts exclude tax. *Relay charges for remote islands vary by region.

PAYMENT Payment Methods

STOCK About stock and lead time display

Product pages and product lists show stock status and estimated shipping.

Next arrival timing is only an estimate. It may be significantly delayed due to the manufacturer's production status, etc. (Q&A: When will out-of-stock items be restocked?).
"Universal items" in product names and descriptions may require modification and ingenuity depending on the bike they are fitted to, and we cannot answer questions about how to install them. "Model-specific items" are made for the listed models, so as a rule they cannot be used on other models.

RETURNS Exchanges & Returns

We do not accept returns or exchanges for customer reasons.

For returns or exchanges due to defects, please contact us by phone or email within 7 days of receiving the item before sending the item back.

Returns and exchanges for defective items

• Items sent for return or exchange are inspected when they arrive at our company.
• If a defect is confirmed, we pay shipping and other costs. If no defect is found, the customer pays round-trip shipping.
• Defective items are basically exchanged; if out of stock, they are refunded.
• We cannot compensate installation costs, painting costs or the like. Always check that the product works before modifying or installing it.

When we cannot accept returns

1. For customer reasons (ordering mistakes, misunderstandings, the item not matching your expectations)
2. When the customer performed work incorrectly
3. When the item could not be installed due to the customer's lack of skill
4. When the retail box is missing or soiled (the box is part of the product)
5. For items shipped in error, when the product is found to be soiled or damaged (only unopened products are accepted)

Definition of defective items

1. Items damaged when first opened
2. Items with functional problems, or with required parts missing
3. Items containing the wrong components

All products are inspected before shipping, but if there is a malfunction, defect or shipping error, please be sure to contact us within 7 days of receiving the item and return it. After checking, we will exchange it for a working item. All deliveries are handled by the carrier. We cannot accept exchanges if you do not contact us, if more than 7 days have passed since arrival, or in the cases above. Subjective cases such as scratches are judged by us. Scratches, distortion or dimensional errors that are unavoidable in welding, tightening or manufacturing processes are not considered defects if the item functions normally. Differences in thread size due to plating thickness on chrome-plated products (and accessories) are also not considered defects. We do not guarantee delivery times. GOODS CO., LTD. accepts no liability for any damage to customers caused by defective items or shipping errors.

E-MAIL If You Don't Receive Our Emails

If you don't receive the order confirmation email or other emails, please check the following:

• Whether it has been filtered into your spam folder
• If you use domain filtering or similar settings, whether they allow emails from our shop
• Whether your registered email address is correct

If you still don't receive them, please contact us via the Contact form (sorry, we have no English-speaking phone staff).

DEALERS About wholesale (dealer registration)

Once registered as a dealer, you can view wholesale prices for all products online and order directly at wholesale prices. Wholesale is available from just one item (no annual fees or other charges). We also accept wholesale orders by FAX (for your first transaction, please include your company stamp and business card).

About dealer registration

To avoid disadvantaging existing registered dealers and to prevent applications from individual customers, we set application conditions and a review process.

• At the time of application, registration is limited to businesses operating in the motorcycle industry, such as motorcycle shops, repair shops, custom shops and parts sellers (including online sellers). A physical shop is not required.
• Individual customers (buying for their own motorcycle) cannot apply.
• In borderline cases, we make the final decision. Please feel free to contact us.

Apply for dealer registration ›